Privacy Policy

Privacy Policy

1. Introduction

ToFans (the "Platform", "we", "us", "our"), an online service offering user-generated content and interactive media, the data controller of your Personal Data. This Privacy Policy ("Policy") governs how we collect, use, and protect Personal Data when you use the Platform, including data from Creators, Fans, individuals featured in Creator content, and business partners.

We process Personal Data to deliver the services, comply with legal obligations, and pursue legitimate business interests. By accessing the Platform, you agree to this Policy; if you disagree, discontinue use immediately.

2. What Is Personal Data?

"Personal Data" is any information relating to an identified or identifiable individual. This includes, but is not limited to:

  • Identifiers: Your name, username, email address, and other contact details.
  • Account Data: Information you provide when you register or update your profile.
  • Financial Data: Payment card details (processed via secure, third‐party payment providers), billing addresses, and transaction records.
  • Content Data: Images, videos, live stream, audio files, and other media you upload or post.
  • Technical Data: IP address, device information, browser type, cookies, and log files.
  • Usage Data: Details about your interactions with our Platform and preferences.

We may also process anonymised, aggregated, or deidentified information that does not directly identify you.

3. Information We Collect

We collect Personal Data from various sources to ensure a secure and efficient user experience:

  • Directly from You:

    • Registration Information: When you sign up, we collect your email address, username, password, and any additional information you choose to provide.
    • Profile and Content: Information you add to your profile and any content you upload (e.g., photos, videos, live broadcast streams).
    • Payment Information: Financial details required to process subscription payments and live broadcast rewards. (Note: Your full payment card details are processed exclusively by our third‐party payment processors using tokenisation.)

  • Automatically or Indirectly:

    • Usage and Technical Data: Data automatically collected through cookies, web beacons, and similar technologies, including IP addresses, device types, and browsing activities.
    • Log Files: Information recorded by our servers regarding your interactions with the Platform.

  • From Third Parties:

    • Third-Party Verification Services: In order to verify age and identity, we may receive data from third-party providers, including government-issued identification images and facial recognition results (which remain with the provider).

4. How We Use Your Personal Data

Your Personal Data is processed for various purposes, including:

  • Providing and Enhancing Services: To operate and improve our Platform, deliver personalized content, and tailor user experiences.
  • Account Management: To create, maintain, and secure your account, and to communicate with you regarding updates, changes, or important notices.
  • Payment Processing: To process subscription fees, live broadcast rewards, and any related financial transactions.
  • Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activities, unauthorized access, or other security incidents.
  • Legal Compliance: To comply with applicable legal and regulatory requirements, including recordkeeping, tax obligations, and enforcement of our Terms of Service.
  • Marketing and Communication: With your consent, to send you relevant promotional material and updates. You may opt out at any time.

Our lawful bases for processing include your consent, the necessity to perform a contract with you, compliance with legal obligations, and our legitimate interests in maintaining a safe and effective platform.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

  • Enhance your user experience and remember your preferences.
  • Analyse usage trends and performance.
  • Facilitate authentication and secure access.
  • Deliver targeted communications and advertisements (with your consent).

You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Notice.

6. Sharing and Disclosure of Your Personal Data

We do not sell your Personal Data. We may share your data with:

  • Service Providers: Trusted third-party providers who perform functions on our behalf, including payment processing, hosting, content moderation, and age verification.
  • Business Partners: Entities involved in facilitating our services, subject to confidentiality agreements.
  • Legal and Regulatory Authorities: When required to comply with legal obligations, enforce our policies, or protect our rights and the safety of our users.
  • Corporate Transactions: In connection with mergers, acquisitions, or asset sales, where your data may be transferred as part of the transaction.
  • Affiliated Companies: For centralized management and operational purposes.

Any disclosure will be limited to what is necessary and will be governed by appropriate safeguards, including contractual terms and, where applicable, international data transfer mechanisms.

7. International Data Transfers

Your Personal Data may be transferred to and processed in countries outside your jurisdiction. In such cases, we ensure that appropriate safeguards (such as standard contractual clauses or binding corporate rules) are in place to protect your data in accordance with applicable data protection laws.

8. Data Security

We implement a range of technical and organizational measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. While we strive to protect your data, no method of transmission or storage is completely secure.

9. Data Retention

We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our policies. Specific retention periods may vary based on the type of data and legal requirements.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your Personal Data:

  • Access: Request access to the Personal Data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete data.
  • Deletion: Request deletion of your Personal Data, subject to certain legal limitations.
  • Objection or Restriction: Object to or request restrictions on our processing of your data.
  • Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us. We may require additional information to verify your identity before processing your request.

11. Children’s Privacy

Our Platform is intended for users aged 18 years or older. We do not knowingly collect Personal Data from individuals under 18. If you believe that we have inadvertently collected data from a minor, please contact us immediately so that we can promptly delete such information.

12. Changes to This Privacy Policy

We may update this Policy from time to time. We will notify you of any significant changes by posting the updated Policy on the Platform and updating the “Last Updated” date. Your continued use of the Platform after any changes constitutes your acceptance of the revised Policy.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@tofans.me.